Packaging Machinery and Services for Tobacco, Nicotine and Beyond
FOCKE & CO support for answers to your technical questions
Receive technical support in real time with FOCKE‘s remote support. Secure online access to the machine control system enables us to analyse and solve problems quickly and efficiently without being directly on site. With direct access to our expertise, downtimes can be minimised and machine performance quickly restored. Rely on FOCKE‘s remote support to access expert help anytime, anywhere. Benefit from the flexibility of receiving technical support exactly when you need it to ensure your machines are always working at their best.
Report malfunction directly online
Customer advantages:
Downtime Reduction & Increased Machine Performance
Fast response time – short-term access to Focke experts all over the world
Cost effective – no traveling and accommodation costs
Fast and effective knowledge transfer
Improved sustainability – less traveling
Controlled Connection
eWON Solution
Highest data security through special hardware encryption offers the online connection via the eWON router.
With this solution, our experts can access the machine system securely and quickly. A connection can only be established after approval by the customer. (Key switch)