Status: October 2020
We, the company FOCKE & CO (GmbH & CO KG) (hereinafter: FOCKE & CO), thank you for using a digital Focke service. The protection of your personal data is an important concern for us. We assure you that we handle your data very conscientiously and that the use of your data is in accordance with the General Data Protection Regulation (GDPR), the Federal Data Protection Act (BDSG) and other data protection legislations.
With the following data protection declaration, we inform you as a user of our digital services in particular about the type, scope, purpose, duration and legal bases of processing of personal data, insofar as we decide either alone or together with others on the purposes and means of processing. Furthermore, we will inform you subsequently about third-party components used by us for optimization purposes and to enhance the quality of usage as far as third parties process data on their own responsibility.
Data controller and provider of digital services is:
FOCKE & CO (GmbH & Co. KG)
represented by the managing directors Thomas Häfker, Cord Schröder, Irmin Steinkamp, Knut Stichling, Peter Wedig
Siemensstraße 10
27283 Verden
Germany
E-Mail: info@focke.de
Tel.: +49 (0)4231 891 0
Data Protection Officer at the provider is:
Frank Schäfer (FOCKE & CO.)
E-Mail: datenschutz@focke.de
FOCKE & CO’s data protection declaration is based on the terms used by the European Directive and Regulation legislator when issuing the General Data Protection Regulation (hereinafter referred to as “GDPR”).
Our privacy statement should be easy to read and understand for the public as well as for our customers and business partners. In order to guarantee this, we would like to explain the terms used in advance.
We use the following terms in this privacy statement, among others:
The FOCKE & CO Websites collects a series of general data and information each time a data subject or an automated system accesses the websites. This general data and information is stored in the log files of the server. The following can be recorded
When using this general data and information, FOCKE & CO does not draw any conclusions about the data subject. Rather, this information is needed in order to
This anonymously collected data and information is therefore evaluated by FOCKE & CO both statistically and with the aim of increasing data protection and data security in our company to ensure ultimately an optimum level of protection for the personal data processed by us. The anonymous data of the server log files are stored separately from all personal data provided by the data subject.
We will inform you that the provision of personal data is partly required by law (e.g. tax regulations) or may result from contractual provisions (e.g. information on the contractual partner). Occasionally, it may be necessary for a person to provide us with personal data which we must subsequently process in order to conclude a contract. For example, the data subject is obliged to provide us with personal data if our company concludes a contract with them. Not providing personal data would mean that the contract could not be concluded with the data subject. Before the data subject provides personal data, the data subject may contact our data protection officer. Our data protection officer informs the data subject on an individual basis whether the provision of the personal data is required by law or contract, or is necessary for the conclusion of a contract, whether there is an obligation to provide the personal data and what consequences the non-provision of the personal data would have.
On the website of FOCKE & CO you have the possibility to subscribe to the newsletter of our company. The personal data transmitted to the data controller when subscribing to the newsletter is determined by the input mask used for this purpose. FOCKE & CO informs its customers and business partners regularly by means of a newsletter about offers of the company. Our company’s newsletter can only be received by the data subject if
For legal reasons, a confirmation e-mail in the double opt-in procedure is being sent to the registered e-mail address of the data subject the first time for sending the newsletter. This confirmation e-mail verifies whether the owner of the e-mail address, as the data subject, is authorized to receive the newsletter.
When registering for the newsletter, we also store the IP address assigned by the Internet Service Provider (ISP) to the computer system used by the data subject at the time of registration as well as the date and time of registration. The collection of this data is necessary in order to be able to trace the (possible) misuse of the e-mail address of a data subject at a later point in time and therefore serves as legal protection for the data controller.
The personal data collected during registration for the e-mail newsletter will only be used to send our newsletter. Furthermore, subscribers to the newsletter may be informed by e-mail if this is necessary for the operation of the newsletter service or registration, as might be the case in the event of changes to the newsletter service or technical conditions. The personal data collected within the scope of the newsletter service will not be passed on to third parties. The subscription to our newsletter can be cancelled by the data subject at any time. The consent to the storage of personal data, which the data subject has given us for the newsletter dispatch, can be revoked at any time. For the purpose of the revocation of the consent a link is in each newsletter. It is also possible to unsubscribe from receiving the newsletter at any time directly on the website of the data controller or by informing the processing controller in any other way. The legal basis for the processing of personal data is Article 6 para. 1 lit. a GDPR. The processing is carried out with the consent of the data subject.
The website of FOCKE & CO contains, in accordance with legal regulations, information that enables quick electronic contact with our company and direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the data controller by e-mail or via a contact form, the personal data transmitted by the data subject is automatically stored. Such personal data transmitted voluntarily by a data subject to the data controller will be stored for the purposes of processing or contacting the data subject. This personal data will not be passed on to third parties. The personal data will be deleted as soon as they are no longer required for the purpose of processing them.
FOCKE & CO has a legitimate interest in data processing. The processing is necessary for the answering of inquiries as well as for the acceptance of revocations of data subjects. The legal basis is Article 6 para. 1 lit. f GDPR.
In order to make visiting our website attractive and to enable the use of certain functions, we use so-called cookies on various pages.
These are small files that are stored on your end device.
Some of the cookies we use are deleted after the end of the browser-session, i.e. after closing your browser (so-called session cookies).
Other cookies remain on your end device and enable us to recognize your browser during your next visit (persistent or permanent cookies). You can configure your browser so that you are informed about the setting of cookies and decide individually whether to accept them or whether to exclude the acceptance of cookies in certain cases or in general. If cookies are not accepted, the functionality of our website may be restricted.
Functions of cookies used
Deletion of cookies
You will find the exact instructions in the manual of your browser or terminal device. If you do not accept cookies, this may result in limited availability of the services offered on our website.
The legal basis for the use of cookies is Article 6 para. 1 S. 1 lit. f GDPR. We have a legitimate interest in the use of cookies to ensure the functionality of our website.
This website uses Google Analytics, a web analysis service provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”) (www.google.de). Google Analytics uses methods that enable the analysis of your use of the website, such as so-called “cookies”, files that are stored on your end device. The information gathered about your use of this website is generally transmitted to and stored by Google on servers in the United States. By activating IP anonymisation on this website, the IP address is shortened before transmission within the member states of the European Union or to other contracting states of the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymous IP address transmitted by your browser as part of Google Analytics is not merged with other Google data.
You can prevent Google from collecting the data generated by the cookie and related to your use of the website (including your IP address) and Google from processing this data by downloading and installing the browser plug-in available under the following link:
As an alternative to the browser plug-in, you can click the following button to prevent Google Analytics from capturing data on this website in the future. An opt-out cookie is stored on your end device. If you delete your cookies, you have to click the button again.
For the exceptional cases in which personal data is transmitted to the USA, Google has submitted to the EU-US Privacy Shield:
https://www.privacyshield.gov/EU-US-Framework
The legal basis for the use of Google Analytics is Article 6 para. 1 S. 1 lit. f GDPR. FOCKE & CO has a legitimate interest in the use of Google Analytics in order to analyse and regularly improve the use of its website. The statistics obtained allow FOCKE & CO to improve its services and make them more interesting for the user.
Some of our websites contain embedded content from YouTube. YouTube is a video portal of YouTube LLC, Cerry Ave, 94066 San Bruno, CA, USA. (hereinafter referred to as “YouTube”).
YouTube is a subsidiary company of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (hereinafter referred to as “Google”).
As soon as you visit one of our websites that has a YouTube video embedded on it, a connection is established to a YouTube server in the USA. This connection is necessary in order to display the video on our website via your Internet browser. Thereby it is transmitted to the YouTube server which of our websites you have visited. In addition, YouTube will at least collect and process your IP address, the date and time of your visit and the website you visited.
If you are logged into YouTube as a member, YouTube will assign this information to your personal account. By clicking on the start button of a video, this information is also assigned to your user account. You can prevent this assignment by logging out of your YouTube account and other YouTube LLC and Google LLC accounts before using our site.
YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research, and/or the need-based design of its website. Such evaluation is carried out in particular (even for users who are not logged in) to provide demand-oriented advertising and to inform other users of the social network about your activities on our website.
You have the right to object to the creation of these user profiles, whereby you have to contact YouTube to carry this out.
YouTube permanently stores cookies on your end device via your Internet browser for the purpose of functionality and analysis of user behaviour. If you do not agree with this processing, you have the option of preventing the cookies from being saved by making a setting in your Internet browser. You will find more detailed information on this above in the section “Use of cookies”.
Further information on the purpose and scope of data collection and processing by YouTube can be found in the Privacy Statement. There you will also find further information on your rights and setting options to protect your privacy:
https://policies.google.com/privacy?hl=en-GB&gl=de
Google also processes your personal data in the USA and has submitted to the EU-US Privacy Shield:
https://www.privacyshield.gov/eu-us-framework
The legal basis for the use of YouTube is Article 6 para. 1 lit. f GDPR. Our legitimate interest is to make our website more attractive and to improve its quality.
On the Focke Service Portal FOCKE & CO provides information sourced from FOCKE & CO as machine manufacturer and the FOCKE & CO customers as machine owner for the use of shared business. With our digital products and services, FOCKE & CO supports its customers in the realization of strategic and operational digital transformation goals.
FOCKE & CO will use the portal for close cooperation with its customers, including the mutual exchange of various data for different application described in the following chapters.
The legal basis for the use of the Focke Service Portal is Article 6 para. 1 lit. f GDPR. Our legitimate interest is to optimize the services for our customer and to improve the support we can do.
Personal data are only necessary and will only be processed with regard to the registration/log-in to the Focke Service Portal as well as for applications of the Focke Service Portal. For the registration the following information is needed:
Personal data will not be passed on to third parties.
For the evaluation of usage data FOCKE & CO uses the services of etracker GmbH, Hamburg, Germany (www.etracker.com) in the Focke Service Portal. By default, FOCKE & CO does not use cookies for the web analysis. In cases where FOCKE & CO does use analyses- and optimization cookies, we will request for your explicit consent in advance. In that case and with your given consent, cookies will be used which allow a statistical tracking of the website usage and a success measurement of our online-marketing-activities as well as testing procedures in order to test and to optimize e.g. different versions of our online services or its components. Cookies are small text files, which the internet browser files and stores on the mobile device of the user. Etracker cookies do not include any information that allow the identification of the user.
On behalf of FOCKE & CO, the data generated with etracker are processed and stored by etracker exclusively in Germany and are thus subject to strict German and European data protection laws and –standards.
The data processing is executed on behalf of the legal regulations of article 6 (1) lit. b (legitimate interest) of the General Data Protection Regulation (GDPR). The interest of FOCKE & CO according to the GDPR (legitimate interest) is the optimization of our online services in the Focke Service Portal. No data will be passed on to a third party. You can object the data processing described above at any time.
In case of a deregistration from the Focke Service Portal all personal data will be made anonymous or deleted taking into account the legal requirements by law. Depending on the usage of the different applications of the Focke Service Portal, we refer to the different legal obligations (e.g. Commercial Code and Tax Code) in the corresponding chapters.
FOCKE & CO provides to its customers a spare part catalogue. With the new technology, this catalogue gets interactive by using 3D files. With this access customer have the possibility to use the 3D viewer as function of the Focke Service Portal. In order to be able to inform the users about any changes within the documentation (updates or elimination of errors), FOCKE & CO stores the status of the downloaded documents (User ID, document information record and time stamp).
The legal basis for the use of the 3D Spare parts catalogue is Article 6 para. 1 lit. b GDPR. For this application, only personal data described in chapter 3 are used.
In case of deregistration from the Focke Service Portal or the 3D Spare parts catalogue application, all personal data will be deleted. The deletion takes place within 12 months after deregistration.
By means of this function, the completion of a machine modificating installation, e.g. installation of a format kit or of a new module, as well as after a maintenance based on the Focke & Co. PFM (Perfect Fit Maintenance) concept, is reported back to FOCKE & CO. For that, the corresponding machine including relevant order will be chosen in the 3D catalogue and the installation will be confirmed. This order notification is sent to FOCKE & CO automatically. Together with the order notification the user ID as well as a time stamp is stored.
The legal basis for the use of the 3D Spare parts catalogue is Article 6 para. 1 lit. b GDPR. For this application, only personal data described in chapter 3 are used.
Together with the deregistration from the Focke Service Portal or the application “Order notification”, the personal data of this application will be anonymized within 12 months. Furthermore, an automatic anonymization will take place 10 years after notification.
With the use of the Focke Service App FOCKE & CO provides information sourced from FOCKE & CO as machine manufacturer and the FOCKE & CO customers as machine owner for the use of shared business. With its digital products and services, FOCKE & CO supports its customers in the realization of strategic and operational digital transformation goals.
FOCKE & CO will use the Focke Service App for close cooperation with its customers, including the mutual exchange of various data for different application described in the following chapters
The legal basis for the use of the Focke Service App is Article 6 para. 1 lit. f GDPR. Our legitimate interest is to optimize the services for our customer and to improve the support we can do.
Personal data are only necessary and will only be processed with regard to the registration/ log-in to the Focke Service Portal as well as for applications of the Focke Service Portal. For the registration the following information is needed:
Personal data will not be passed on to third parties.
In case of a deregistration from the Focke Service Portal all personal data will be made anonymous or deleted taking into account the legal requirements by law. Depending on the usage of the different applications of the Focke Service Portal, we refer to the different legal obligations in the corresponding chapters.
For the machines FOCKE & CO provides a spare part catalogue to its customers. With this application, the customer can scan a QR-Code at the machine or may sign in with a machine number to download (e.g. as pdf-file), store and use the machine documentation.
For the scanning of the QR-Code the camera of the mobile device is in operation, further use of the camera for any other purpose is not possible.
The legal basis for the use of the 3D Spare parts catalogue is Article 6 para. 1 lit. b GDPR. For this application, only personal data described in chapter 3 are used.
In case of deregistration from the Focke Service App or the Documentation application all personal data will be deleted. These procedures will be executed within 12 months after the deregistration.
After an installation of a machine modification, e.g. the installation of a format change kit, with this application the customer can reply to FOCKE & CO to update the design files. With the delivery documentation FOCKE & CO provides a sheet with a QR-Code, which allows by scanning the direct access to the relevant order, to confirm the installation.
For the scanning of the QR-Code the camera of the mobile device is in operation, but it will not be used for any other purpose.
The legal basis for the use of the3D Spare parts catalogue is Article 6 para. 1 lit. b GDPR. For this application, only personal data described in chapter 3 are used.
In case of deregistration from the Focke Service App or the Order installation reply application all personal data will be processed anonymously. These procedures will be executed within 12 months after the deregistration.
With the Remote Support Service, FOCKE & CO offers to its customers technical support for FOCKE & CO machines via telephone or internet communication (Remote Support Platform or MS Teams). For optimization and documentation of the service, pictures or video sequences can be transferred from the customer to FOCKE & CO, which are only used to run the service. Furthermore, to ensure liability exclusions, the complete video conference can be recorded. Prior to the start of the recording the customer will be informed accordingly and can object the recording if required. These recordings include video-, picture and sound recordings. During the session, personal data, e.g. the contact details, names and details of the time and place of participation in the conference as well as pictures of people are recorded and stored.
The consent is voluntary and can be revoked at any time without giving reasons, effective for the future, in written form by letter post to Focke & Co. (address: Siemensstraße 10, D-27283 Verden) or by email (datenschutz@focke.de). If possible, your personal data will be deleted from the recordings after a revocation.
As mobile device the customer uses smartphones, tablets or ideally data glasses.
To get an optimal support here and to select the right employee for your request in advance, it is necessary to fill in a registration form. The following personal data will be transferred via this registration form:
Legal basis for the use of Remote support is article 6 (1) lit. b GDPR. For the application, only the personal data mentioned above for the remote support request and access to the remote support platform are used, which are not processed externally.
Legal basis for the audio and video recordings is evidence and qualtity assurance. The processing of personal data is carried out on the basis of article 6 (1) lit. a GDPR.
No personal data will be passed on to a third party.
The data is stored at least for the duration of the contractual relationship and as long as the warranty rights or other legal obligations (commercial code and tax code) exist. After three years at the latest, it will be checked whether the storage of the recordings is still necessary.
We always keep this privacy statement up to date. Therefore, we may change this statement from time to time and amend the processing of your data. In particular, changes in the law, changes in jurisdiction or changes in our internal processes may make it necessary to adapt this privacy statement.
The current version of the privacy statement is always available in the section “Privacy” on our website.
You have the right to check, change or delete the personal data provided to us at any time by contacting our data protection officer or by sending us an e-mail at datenschutz@focke.de.
You also have the right to revoke your consent at any time with effect for the future.
The deletion of the stored personal data takes place if you revoke your consent to storage.
The controller processes and stores the personal data of the data subject only for the period of time necessary to achieve the storage purpose, or if provided by the European directive and regulation legislator or another legislator in laws or regulations, to which the controller is subject.
If the storage purpose no longer applies or if a period of storage prescribed by the European Directive and Regulation Body or another competent legislator expires, the personal data shall be locked or deleted routinely and in accordance with the statutory provisions.
Any person subject to the processing of personal data has the right, granted by the European directive and regulation legislator, to obtain from the controller, at any time, free of charge, information concerning the personal data which have been stored relating to that person. In addition, the European legislator has provided the data subject with the following information:
The data subject also has the right to know whether personal data has been transferred to a third country or to an international organisation. If this is the case, the data subject shall also have the right to obtain information on the appropriate safeguards in connection with the transfer.
If a data subject wishes to exercise this right of information, he or she can contact our data protection officer or the controller directly at any time.
Any data subject by the processing of personal data has the right, granted by the European directive and regulation legislator, to request the correction without delay of inaccurate personal data concerning him or her. Furthermore, the data subject shall have the right, taking into account the purposes of the processing, to request the completion of incomplete personal data, including by means of a supplementary statement.
If a data subject wishes to exercise this right of correction, he or she can contact our data protection officer or the controller directly at any time.
Any person subject to the processing of personal data shall have the right, granted by the European directive and regulation legislator, to obtain from the controller the erasure without delay of personal data relating to him or her, if one of the following reasons applies and as far as the processing is not necessary:
If one of the above-mentioned reasons applies and a data subject wishes to have personal data stored at FOCKE & CO deleted, he can contact our data protection officer or the controller directly at any time. The data protection officer or the controller will ensure that the request for deletion is complied with immediately.
If the personal data has been made public by FOCKE & CO and if our company as the controller is obliged to delete the personal data in accordance to Article 17 para. 1 GDPR, FOCKE & CO shall take appropriate measures, also of a technical nature, taking into account the available technology and the implementation costs, in order to inform other controllers who process the published personal data that the data subject has requested the deletion of all links to this personal data or copies or replications of this personal data from these other controllers, insofar as the processing is not necessary. The data protection officer of FOCKE & CO or the controller will take the necessary steps in individual cases.
Any person subject to the processing of personal data has the right, granted by the European directive and regulation legislator, to request the controller to limit the processing if one of the following conditions is met:
If one of the above conditions is met and a data subject wishes to request the restriction of personal data stored at FOCKE & CO, he can contact our data protection officer or the controller directly at any time. The data protection officer of FOCKE & CO or the controller will arrange for the processing to be restricted.
Any person subject to the processing of personal data has the right, granted by the European directive and regulation legislator, to obtain personal data concerning him or her provided by the data subject himself or herself to a controller in a structured, common and machine-readable format. It also has the right to communicate this data to another controller without being hindered by the controller to whom the personal data has been provided, if the processing is based on the consent pursuant to Article 6 para. 1 lit. a GDPR or Article 9 para. 2 lit. a GDPR or on a contract pursuant to Article 6 para. 1 lit. b GDPR and the processing is carried out by means of automated procedures, if the processing is not necessary for the performance of a task in the public interest or in the exercise of public authority assigned to the controller.
Furthermore, when exercising the right to data transferability according to Article 20 para. 1 GDPR, the data subject has the right to obtain that the personal data be transferred directly from one controller to another controller, insofar as this is technically feasible and insofar as this does not impair the rights and freedoms of other persons.
In order to assert the right to data portability, the data subject may at any time contact our data protection officer or the controller directly.
Any person subject to the processing of personal data has the right granted by the European directive and regulation to object at any time to the processing of personal data concerning him on the basis of Article 6 para. 1 lit. e or f GDPR for reasons arising from the particular situation. This also applies to profiling based on these provisions.
FOCKE & CO will no longer process the personal data in the event of objection, unless we can prove compelling reasons worthy of protection for the processing, which outweigh the interests, rights and freedoms of the data subject or serve the processing, assertion, exercise or defence of legal claims.
If FOCKE & CO processes personal data in order to conduct direct advertising, the data subject has the right to object at any time to the processing of personal data for the purpose of such advertising. This also applies to profiling insofar as it is connected with such direct advertising. If the data subject objects to FOCKE & CO processing for the purposes of direct marketing, FOCKE & CO will no longer process the personal data for these purposes.
In addition, the data subject has the right to object to the processing of personal data concerning him by FOCKE & CO for scientific or historical research purposes or for statistical purposes pursuant to Article 89 para. 1 GDPR for reasons arising from the particular situation of the data subject, unless such processing is necessary for the performance of a task in public interest.
In order to exercise the right to object, the data subject may contact the data protection officer of FOCKE & CO directly or the person responsible directly.
Any person subject to the processing of personal data shall have the right, granted by the European directive and regulation legislator, not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects upon him or her or significantly affects him or her in a similar manner, provided that the decision
Is the decision
Any data subject by the processing of personal data has the right, granted by the European directive and regulation legislator, to revoke consent to the processing of personal data at any time.
If the data subject wishes to exercise his/her right to revoke his/her consent, he/she can contact our data protection officer or the controller directly at any time.
Pursuant to Article 77 GDPR, every data subject has the right to lodge a complaint at any time with a supervisory authority, in particular with a supervisory authority in the Member State of his/her place of residence, workplace or place of presumed infringement, if the data subject is of the opinion that the processing of personal data relating to the data subject violates data protection regulations.
If you have any questions regarding the collection, processing or use of your personal data, for information, correction, locking or deletion of data as well as revocation of consents given or objection to a specific use of data, please contact our data protection officer directly or send an e-mail to datenschutz@focke.de.
No. |
Date |
Contex |
1.0 | 27.03.2019 | Initial creation |
1.1 | 15.01.2020 | Integration Focke Customer Portal (Chapter 10ff) and Focke Service App (Chapter 12ff) |
1.2 | 21.10.2020 | Update Service |