×

Service for Cigarette Packaging & OTP




Online Training

 

In addition to our mechanical and electrical attendance courses, we also have implemented for all our customers an improved Online Training, which allows modular training for your mechanics and electricians.

  • Improve skills without travel activities
  • Training timing adaptable to almost any time zone

Please let us know your request to align your individual training scope.

Read More

 

Direct contact FOCKE Academy
Tel.: +49 4231-891-0  or by Email at training@focke.de

Training

Our tailor-made technical training addresses all parts of FOCKE & CO equipment. Besides training programs at our modern equipped training center in Verden, Germany, we also offer any kind of technical training at the customers’ premises. Our highly qualified trainers with long term experience in the business are able to adapt to any customer requirement and needs.

APP

With the new service app, you have direct access to the specific technical documentation matching your machine. For this purpose, the Focke Service App uses QR codes generated by FOCKE & CO. By scanning such a code with a mobile device (such as a smartphone or tablet) the documentation can be downloaded, stored and viewed right on the device.

A one-time fee will be charged for the first download of the documentation. For further information and questions (e.g. how to obtain the QR codes for your machinery) please contact our service department at mail: serviceapp@focke.de or phone: +49 4231 891 3170.

 

Note: To complete installation, please click ”login data“ for user registration.

Remote Support

With the current restrictions applied since the outbreak of the coronavirus (Covid-19) pandemic, FOCKE is making every effort to continue its services for our customers. As this is only possible by providing remote solutions in most cases, we would like to offer our customers the following remote support options: Remote Service

Request QR Code Badges for your documentation


QR code badges request

Please fill the form.
Thank you for your message. We will contact you as soon as possible.




Please prove you're not a robot and enter the following text:

 

Upgrades and retrofits

By modifying existing production equipment we support our customers to keep their machines technically up to date. This results in increased production flexibility and marketing opportunities:

  • Retrofits and general overhaul of single machines or complete lines
  • Upgrade kits to new standard solutions (integration of FOCKE Tips)
  • Integration of new equipment and subassemblies
  • Exchange module including overhaul of used modules
  • Size conversion and layout changes
  • Machine relocations (support from shut down to restart)

 

SPARE PARTS

Original spare parts from FOCKE & CO stand out for their high quality and performance to support your production at maximum output. Fast delivery and high availability are guaranteed through a worldwide inventory of more than 40,000 spare parts strategically located in service centers in the USA, Russia, Japan, Singapore, Hong Kong (China) and Germany.

 

Perfect Fit Maintenance

Perfect Fit Maintenance (PFM) is the FOCKE & CO maintenance program, which is based on a structured procedure with a customizes maintenance scope. The process starts with a detailed technical workshop with our customer, mostly combined with an upfront technical inspection of the machines. The following maintenance recommendation path is the result of a detailed discussion with the customer, considering the FOCKE & CO maintenance recommendation and the customers’ experience and needs. It is based upon a variety of options depending on the runtime and the condition of the machine, as well as a number of strategies to fit the customer‘s annual budget and production timing.
Long term maintenance plan can be agreed for one or several years. Depending on the customers strategy the delivery of the parts can also be just in time to reduce stock level. Customized kits for specific maintenances interaction after higher runtime are available, too.

 

Download Case study

Technical Service

More than 200 service technicians worldwide support machinery equipment from FOCKE & CO with their competence and expertise. They are not only known for efficient installation and reliable maintenance, but also offer a range of additional services to keep existing production equipment in perfect condition.

Stay up to date

with our newsletter >