- First Contact to Focke (see above).
The Focke contact person (by phone or email) explains the work procedure and the commercial procedure and shares the Remote Service Sheet.
- Exchange of base information in written form to prepare the service by using the Remote Service Sheet as:
Problem description, photos and /or videos
Cell phone number or
MS Teams connection, Preferred call-back date & time, language (DE/EN)
- Call back by Focke specialist to your contact person as defined in the Remote Service Sheet to perform the support. The support time will be recorded as of the start of this call and it ends when the case is closed (agreed between customer and Focke)